The following paragraphs briefly summarize some of our recent projects:

Design of a global commercial banking portal: This project consisted of defining business and customer experience requirements, information architecture, interaction design, graphical user interface, and all front-end specifications for a major commercial banking portal with a global audience. Effort also included producing an application-centric style guide and shared UI resources to support development of consistent UIs across the 50+ highly complex business applications accessed through the portal.

Architecture review & development of conceptual architecture: A major financial institution with over 15 different lines of business requested a situation analysis of the customer experience provided by their client-facing applications. This effort included analysis of their global customer support services and all setup and on-boarding processes. Over 48 applications, and a myriad of related processes, were reviewed. Final deliverables were in-depth situation analysis documentation and the development of a conceptual architecture for a strategic client access platform.

Business application design: EEMedia has been involved with the development of numerous types of business applications. We have done everything from project kick-offs and business case justification, creation of business and functional requirements, user interface design specifications, graphical user interfaces, quality assurance test plans, and UI shared resources, to managing focus group reviews and usability testing. We have worked on applications with complex business rules, extensive work-flow requirements, and heavy content management needs. Types of applications include: Transactional, analytic, information/reporting, inquiry, support, administrative, and more.

Knowledge network design: An engineering firm with offices in 35 countries had a goal to design a knowledge network that would enable knowledge transfer both amongst their employees around the world, as well as with their affiliated contractor base. Our involvement with the project included kick-offs, creation of collateral to cost-justify the product, development of business and functional requirements, and vendor selection processes.

Strategy development for delivery of self-service products: This project consisted of helping a disbursed group of business lines within a large organization define a cross-business strategy for delivering customer self-service applications. Functionality included inquiry and investigation initiation and tracking, customer support (through a variety of channels), distributed user administration, and client on-boarding and setup processes. Deliverables consisted primarily of presentations to executive management on possible strategic solutions and their cost-justification.

Proof-of-concept for a B2B platform: Involvement in this project consisted of definition of all the business and interaction requirements for a large-scale B2B platform, and development of a proof-of-concept used both for securing funding and in vendor selection processes.

Creative direction for major commerce and community site: An commerce business built around entertainment and fan groups needed to develop a set of interchangeable UI modules for their on-line shopping and community site. These modules needed to be used in various configurations both in their own main site, and in white labeled versions of their proprietary software. Other activities included graphical interface design for the central site and defining functionality and design specifications for while label implementations.

Style guide development: EEMedia has been involved in numerous projects involving the definition of user interface specifications. We have helped companies adapt corporate standards to the needs of complex applications, advised on strategies for getting consistency in usability and presentation across applications developed in a distributed environment, and developed style guides and UI shared resources for a wide variety of situations.

Do you have a project in mind? Want to tell us about it?